Free Freight over $150- Afterpay, Laybuy & Humm Available at Check Out.

Terms & Conditions

Refund Policy

 

Returns

If your item is incorrect or found to be faulty, please notify us immediately. Photos will need to be provided and the item may need to be returned. We will instruct you once you have made contact. Claims can only be made within 48 hours of receipt of goods. We do not accept returns for change of mind. Please read the description carefully before placing an order. If you are not sure of something, please contact us first. In some cases we may approve a return, in which case it will need to be sent back to us within 7 days of being received at the customers expense, in its original packaging and original condition. If the item arrives otherwise, a refund will not be approved. Tracking details will need to be provided to us by the customer within the 7 days of receiving their item.

Please MAKE SURE to contact us BEFORE any returns, and we will give you further instructions.

 

Damaged Goods 

We take every precaution to ensure that your item is shipped to you in good condition. All products leaving our store is inspected and in tact prior to shipment. If you receive a package that looks in poor condition with possible damage, please report it to the delivery person immediately, before they leave your house. Once it is signed for it is an acknowledgement that you have received the items in good condition. At this point in time we are unable to make a claim. ALWAYS check goods before signing with the courier. In some cases we may approve a replacement or store credit, in which case the item will need to be sent back to us within 7 days at the customers expense, in its original packaging and in the condition it was received in (as per photo evidence sent by the customer) If the item arrives otherwise, a store credit or exchange will not be approved. Tracking details will need to be provided to us by the customer within the 7 days of receiving the item - please note once the 7 day period has exceeded we are no longer able to launch a claim with the courier as per the freight companies terms and conditions. Damages that occur in transport for goods being returned are the responsibility of the customer as we cannot be held liable for customer packaging 

 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

 

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at donna@dustysea.com.au and send your item to: 64-66 Weigall Street Eudunda South Australia AU 5374.

 

Shipping on returned items

To return your product, you should mail your product to: 64-66 Weigall Street Eudunda South Australia AU 5374.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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★ Judge.me Reviews

Let customers speak for us

114 reviews
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Stunning

This Juju is so beautifully made, such a lovely seller to deal with:)

Hi Melissa Thank you so much for doing a review. I appreciate your comments and are so happy that you love your Juju. Regards Donna

Very Happy, thank you

Hi Joanne, Thank you so much for taking the time to do a review. Your comments are very much appreciated. Regards Donna

I purchased a lovely hand woven bag as a present for my daughter. The quality was amazing and the order was processed and delivered straight away. I will enjoy shopping from Dusty Sea again...

Hi Lisa, I am so glad that your all round experience with Dusty Sea has lived up to your expectations. Thank you so much for your purchase. Regards Donna
Mehndi Trinket Tray

Fast delivery & my tray is gorgeous.
Thanks Dustysea.
Easy transaction, I’d highly recommend.

Hi Sharyn Thank you for doing a review not just on our product but for our service as well. I am very happy that your all round experience with Dusty Sea has been to a standard that is very high. Thank you for your purchase and I hope you will shop again with us soon. Regards Donna
Stunning

I brought this for a gift and also brought myself one it’s lovely on the wall